FAQs
1. Q: How do I place an order on OFF-LANE?
A: Simply browse our website, select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to complete your order.
2. Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, UPI and other secure payment options. Details can be found during the checkout process.
3. Q: How can I track my order?
A: Once your order is shipped, you'll receive a confirmation email with tracking information. You can use this information to monitor the delivery status.
4. Q: What is your return policy?
A: We have a 7-day return policy for wrong, damaged, or defective products. Visit our Returns & Exchanges page for detailed instructions.
5. Q: How do I know my size?
A: Refer to our Size Guide, available on each product page. It provides specific measurements to help you choose the right size.
6. Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping costs and delivery times vary by location and are calculated during checkout.
7. Q: Can I modify or cancel my order after it's placed?
A: Unfortunately, once an order is placed, modifications or cancellations may not be possible. Please double-check your order before confirming.
8. Q: What if the item I want is out of stock?
A: We restock popular items regularly. You can sign up for notifications on the product page to be alerted when it becomes available.
9. Q: How can I contact customer support?
A: For any inquiries or assistance, you can reach our customer support team at info@off-lane.in.