Thank you for shopping at OFF-LANE! We strive to deliver exceptional quality and ensure you receive exactly what you ordered. This policy outlines the conditions under which you can return an item.

Eligibility for Return & Refund.

We will only accept returns & Refund for the following reasons:

• Incorrect Item Shipped: If you receive an item different from what you ordered, please contact us immediately.
• Incorrect Size Shipped: We understand that getting the right size is important. If you receive an item in the wrong size due to our error, we’ll be happy to arrange a return and send you the correct size.
• Exchanges could be accepted under exceptional circumstances. we cannot ensure this but will try best to help in cases of size issues
• Items found to be worn, used, or in unsellable condition will be rejected. Tags, if available, must be intact
• strictly no cash refunds, refund only in the form of store credit under rare circumstances

Important Note: We prioritize getting you what you ordered, so if you’re unsure about sizing or have any questions before placing your order, please don’t hesitate to contact our customer service team for assistance.

Return Process

If you receive an incorrect item or size, please follow these steps:

Contact our customer service team by email at info@off-lane.in or by phone at +91 86602 96522 within 2 days of receiving your order. Explain the issue and provide your order details. We will issue a return authorization (RA) number and provide instructions for returning the item.

Shipping Costs

We will cover the return shipping costs for orders where we shipped the wrong item or size.

Refunds

Once the return is approved, customers are eligible for exchange only, not refunds, but you can choose a different item.

Questions?

If you have any questions about our return policy, please contact us:

Email: info@off-lane.in
Phone: +91 86602 96522
By shopping at OFF-LANE, you agree to this Refund Policy.

Additional Considerations:

You may want to consider offering an exchange option for incorrect size shipments, allowing customers to receive the correct size faster.
Clearly stating this policy on product pages can help manage customer expectations.