Return/Exchange Policy for OFF-LANE:

  1. Eligibility: Returns are accepted if the customer receives the wrong, damaged, or defective product.
  2. Unboxing the video necessary to Raise a complaint Against Damaged or Missing Articles.
  3. We Wont be able to Offer any Assistance if you Don't have a Video to Support Your Claim
  4. Exchanges Could Be Accepted Under Exceptional Circumstances. We Cannot Ensure This But Will Try Best To Help In Cases Of Size Issues
  5. Items Found To Be Worn, Used, Or In Unsellable Condition Will Be Rejected. Tags, If Available, Must Be Intact
  6. Strictly No Cash Refunds, Refund Only In The Form Of Store Credit Under Rare Circumstances
  7. Timeframe: Customers have a 7-day window from the date of order receipt to initiate a return.
  8. Initiating a Return: To initiate a return, customers must contact our customer support within the specified timeframe.
  9. Condition of the Product: Returned items must be in their original condition, unworn, and with all tags attached.
  10. Exclusions: After the 7-day period, returns will not be accepted, except in cases where the product is covered by our warranty for manufacturing defects.
  11. Refund/Exchange Process: Once the return is approved, customers are eligible for exchange only, not refunds, but you can choose a different item.
  12. Shipping Costs: OFF-LANE will cover the shipping costs for returns related to wrong, damaged, or defective products. However, customers are responsible for return shipping in other cases.
  13. Contact Information: For return inquiries, customers can reach our support team at info@off-lane.in